Tony Twist wrote:I have no beef with our HR here but our Help Desk, that's another story. Our printer got fucked up last Monday. Everytime it went to feed paper it got jammed. Take out the jammed paper and it'd do it again. It needed a new part. Anyways, I email the help desk with the form that they request you use. They email me back saying no, don't email us, email this other department we outsourced it to. Fine, I do that, and then nothing. I get an email the next day (Tuesday) saying that it's getting processed. Towards the end of the day I'm getting pissed cause we can't function here without our printer so I email the guy back asking what gives? He responds the next day saying it's getting processed. Now my boss is getting pissed off. He calls this department and they tell him that they put in a request to some printer service company. He asks for their # so he can call them and ask when they'll be out. They reply with "we don't have a # for them". Are they fucking serious? He calls the departments manager, he says he's busy and he'll get back to him. He never calls back so my boss calls him again and it happens again, he says he'll call back and doesn't. Now it's Thursday and my boss calls once again and they say someone will be out today. No one ever showed up. Finally, we get to Friday, a full week without a printer and no work getting done, and my boss calls this department again and says what the fuck? They check it out and say "Oh, look at that, we actually didn't process this request, we'll put it a request today". Finally someone shows up in the afternoon on Friday to fix the printer, all of which took 2 minutes to do. Fucking incompetant as all fucking hell.
I'm a big fan of going in person--- I wind up more friendly with the staff and generally things get done faster. I save them a trip usually too. Buying the main IT guy a beer on occasion doesn't hurt either. Dude's even a BOC fan,
I'd love going in person instead too but they have this whole chain of command here thing. You can go up to someone and they'll tell you "even though I'm the right person to speak to, I cannot accept any verbal or email requests, you have to fill out this form and you must submit this specific way, otherwise we won't accept it". I just ran into an IT on my lunch and told him the story and he had a laugh out of it. I'd gladly have gotten him a beer if he was around on Day 1 to help me but according to the superiors, that would be the absolute wrong way to go about doing things. On top of that, the department I had to go through is out of state and the print company we used is located in a state of which we have no affiliates and they happen to have an office in my city though for service repairs. The simple, basic way of doing things went out the window a few years ago in the already retarded corporate world.
All HR activities seem to be geared towards perpetuating the existence of the HR department, rather than adding actual value to the company. I would forgo HR altogether: relegate all compensation/benefits to the finance department, all legal issues to the legal department, and everything else to department managers. Bah.
Zerohero wrote:
They act like, you do you think you are Wil Rahmer?
This is like talking to an internet ghost who doesn't even realize he's a ghost yet and keeps trying to talk to those around him. If you try to put a shirt on so people can recognize you I WILL PUNCH THE SHIRT INTO OBLIVION thus rendering you still a ghost. FUCK YOU, smellmyfinger
Tony Twist wrote:I have no beef with our HR here but our Help Desk, that's another story. Our printer got fucked up last Monday. Everytime it went to feed paper it got jammed. Take out the jammed paper and it'd do it again. It needed a new part. Anyways, I email the help desk with the form that they request you use. They email me back saying no, don't email us, email this other department we outsourced it to. Fine, I do that, and then nothing. I get an email the next day (Tuesday) saying that it's getting processed. Towards the end of the day I'm getting pissed cause we can't function here without our printer so I email the guy back asking what gives? He responds the next day saying it's getting processed. Now my boss is getting pissed off. He calls this department and they tell him that they put in a request to some printer service company. He asks for their # so he can call them and ask when they'll be out. They reply with "we don't have a # for them". Are they fucking serious? He calls the departments manager, he says he's busy and he'll get back to him. He never calls back so my boss calls him again and it happens again, he says he'll call back and doesn't. Now it's Thursday and my boss calls once again and they say someone will be out today. No one ever showed up. Finally, we get to Friday, a full week without a printer and no work getting done, and my boss calls this department again and says what the fuck? They check it out and say "Oh, look at that, we actually didn't process this request, we'll put it a request today". Finally someone shows up in the afternoon on Friday to fix the printer, all of which took 2 minutes to do. Fucking incompetant as all fucking hell.
I'm a big fan of going in person--- I wind up more friendly with the staff and generally things get done faster. I save them a trip usually too. Buying the main IT guy a beer on occasion doesn't hurt either. Dude's even a BOC fan,
I'd love going in person instead too but they have this whole chain of command here thing. You can go up to someone and they'll tell you "even though I'm the right person to speak to, I cannot accept any verbal or email requests, you have to fill out this form and you must submit this specific way, otherwise we won't accept it". I just ran into an IT on my lunch and told him the story and he had a laugh out of it. I'd gladly have gotten him a beer if he was around on Day 1 to help me but according to the superiors, that would be the absolute wrong way to go about doing things. On top of that, the department I had to go through is out of state and the print company we used is located in a state of which we have no affiliates and they happen to have an office in my city though for service repairs. The simple, basic way of doing things went out the window a few years ago in the already retarded corporate world.
Every company I've worked for has had the same 'chain of command' and 'submit a ticket' bullshit. I have also found that if you know people, specific people, you can get stuff done faster. I just walk down there and tell them it's a 'work stoppage' issue and they come right away. Otherwise they would just sit there with their fingers up their asses playing WoW all day.
Every time I know exactly what the problem is. I just need them to come down and replace something, but I'm not allowed to go do it myself. They make me walk through a series of completely stupid troubleshooting steps they learn from a training manual. For software issues, if they would just give me access to the tools I need to fix the issues, I could do it myself. Instead I have to go through the same goddamn troubleshooting steps and waste 30 minutes of my time so some dumbass can keep his job.
Toilet Fleet wrote:dogs are shit tbqh
oh wow youre loyal, you know who else was loyal, fuckin goebbels
Cryptoplasty wrote:
Every company I've worked for has had the same 'chain of command' and 'submit a ticket' bullshit. I have also found that if you know people, specific people, you can get stuff done faster. I just walk down there and tell them it's a 'work stoppage' issue and they come right away. Otherwise they would just sit there with their fingers up their asses playing WoW all day.
Every time I know exactly what the problem is. I just need them to come down and replace something, but I'm not allowed to go do it myself. They make me walk through a series of completely stupid troubleshooting steps they learn from a training manual. For software issues, if they would just give me access to the tools I need to fix the issues, I could do it myself. Instead I have to go through the same goddamn troubleshooting steps and waste 30 minutes of my time so some dumbass can keep his job.
Yeah...our HR department is really helpful, but our few tech support people suuuuuck. The last few tickets I submitted were changed to "completed" when that shit was not done. Eventually I either figure out a way to do it myself or just work around it because it's easier than nagging them about it. Also, they're social retards who look down their noses on everyone. I understand they're helping stupid people all day, but at least be nice about it. One of them got called on it recently and has been uber nice to everyone ever since...
Funny, HR people are supposed to be the best with people in a company other than sales, yet they're almost as bad as engineers in the end because they just drone on and on about policies. I've heard the word policy more from HR people than political analysts and auditing gurus, if it says anything about how pointless their job must be to just give a human face to some electronic document.
bundleofvitals wrote:Yeah...our HR department is really helpful, but our few tech support people suuuuuck.
You've got a bunch of these dudes:?
Anyone whose jobs can be reduced down to emptying a queue of anything has a shitty job. People that have had terrible jobs for a long time tend to become cynical, bitter, and just plain unpleasant. Hence, bad experience with random departments.
ThE GodDamN BattletweeteR wrote:
Gookstorm wrote:Koreans hate Americans too much to ever fuck them, silly roundeyes.
obviously you never been to kunsan, osan, or seoul.
these companies would be out of business so fast without their patents and all the regulations that make it too expensive for the little guy to start up competition.
Cryptoplasty wrote:
Every company I've worked for has had the same 'chain of command' and 'submit a ticket' bullshit. I have also found that if you know people, specific people, you can get stuff done faster. I just walk down there and tell them it's a 'work stoppage' issue and they come right away. Otherwise they would just sit there with their fingers up their asses playing WoW all day.
Every time I know exactly what the problem is. I just need them to come down and replace something, but I'm not allowed to go do it myself. They make me walk through a series of completely stupid troubleshooting steps they learn from a training manual. For software issues, if they would just give me access to the tools I need to fix the issues, I could do it myself. Instead I have to go through the same goddamn troubleshooting steps and waste 30 minutes of my time so some dumbass can keep his job.
Yeah...our HR department is really helpful, but our few tech support people suuuuuck. The last few tickets I submitted were changed to "completed" when that shit was not done. Eventually I either figure out a way to do it myself or just work around it because it's easier than nagging them about it. Also, they're social retards who look down their noses on everyone. I understand they're helping stupid people all day, but at least be nice about it. One of them got called on it recently and has been uber nice to everyone ever since...
department wars!!!
Ah yes, the 'status complete' trick. They figure after your ticket has been sitting there for 2 weeks (even after trying to escalate it 10 times) that you totally forgot about it. Then when you call them out on it they say "Oh that must have been an accident, you will need to open another ticket." Then said Internal Help Desk Guy goes back to watching porn, studying his manual, and complaining about all the 'idiots' who have problems.
I have never, ever had a problem with HR. Then again, I'm not being forced to use HR all that often.
FUCK OFF INTERNAL HELP DESK
Toilet Fleet wrote:dogs are shit tbqh
oh wow youre loyal, you know who else was loyal, fuckin goebbels
Gookstorm wrote:
Anyone whose jobs can be reduced down to emptying a queue of anything has a shitty job. People that have had terrible jobs for a long time tend to become cynical, bitter, and just plain unpleasant. Hence, bad experience with random departments.
This is exactly correct. Help Desk/Call Center/Customer Service jobs can easily make you want to kill everyone including yourself. I just think that help desk people whose jobs are little more than answering phones all day seem to think their jobs are superior because they have some simple technical knowledge that makes everyone else a moron. They don't realize that the real smart people are the ones who CREATE the tools they use to do their jobs.
Toilet Fleet wrote:dogs are shit tbqh
oh wow youre loyal, you know who else was loyal, fuckin goebbels
I'm about to move into an HR area from my current payroll administration job so I look forward to a different kind of ire from my clients. Looks like I'll be doing mostly workforce reporting and some learning and development stuff so it should be a nice change
neckbeard wrote:these companies would be out of business so fast without their patents and all the regulations that make it too expensive for the little guy to start up competition.
Fact #7
From an empirical viewpoint, the problem with Free Will (and causality) is reconciling determinism and freedom to make sense of morality.
Cryptoplasty wrote:Help Desk/Call Center/Customer Service jobs can easily make you want to kill everyone including yourself.
You said it. If I thought I had a snowball's chance in hell of getting away with it I would take every third customer out in the alley and bury them alive.
neckbeard wrote:these companies would be out of business so fast without their patents and all the regulations that make it too expensive for the little guy to start up competition.
Hey man don't laugh. It's not neckbeard's fault the man is stifling all his entrepreneurial dreams.
neckbeard wrote:these companies would be out of business so fast without their patents and all the regulations that make it too expensive for the little guy to start up competition.
Holy shit I didn't read this until now. You have to be fucking kidding me.......
Toilet Fleet wrote:dogs are shit tbqh
oh wow youre loyal, you know who else was loyal, fuckin goebbels
