Generic Business Oriented Website

Zerohero wrote:

Tony Twist wrote:I have no beef with our HR here but our Help Desk, that's another story. Our printer got fucked up last Monday. Everytime it went to feed paper it got jammed. Take out the jammed paper and it'd do it again. It needed a new part. Anyways, I email the help desk with the form that they request you use. They email me back saying no, don't email us, email this other department we outsourced it to. Fine, I do that, and then nothing. I get an email the next day (Tuesday) saying that it's getting processed. Towards the end of the day I'm getting pissed cause we can't function here without our printer so I email the guy back asking what gives? He responds the next day saying it's getting processed. Now my boss is getting pissed off. He calls this department and they tell him that they put in a request to some printer service company. He asks for their # so he can call them and ask when they'll be out. They reply with "we don't have a # for them". Are they fucking serious? He calls the departments manager, he says he's busy and he'll get back to him. He never calls back so my boss calls him again and it happens again, he says he'll call back and doesn't. Now it's Thursday and my boss calls once again and they say someone will be out today. No one ever showed up. Finally, we get to Friday, a full week without a printer and no work getting done, and my boss calls this department again and says what the fuck? They check it out and say "Oh, look at that, we actually didn't process this request, we'll put it a request today". Finally someone shows up in the afternoon on Friday to fix the printer, all of which took 2 minutes to do. Fucking incompetant as all fucking hell.

I'm a big fan of going in person--- I wind up more friendly with the staff and generally things get done faster. I save them a trip usually too. Buying the main IT guy a beer on occasion doesn't hurt either. Dude's even a BOC fan,

Teufel wrote:I'd love to work in an HR department just so I could be an asshole and fuck with people all day.

Zerohero wrote: They act like, you do you think you are Wil Rahmer?

Tony Twist wrote:

Zerohero wrote:

Tony Twist wrote:I have no beef with our HR here but our Help Desk, that's another story. Our printer got fucked up last Monday. Everytime it went to feed paper it got jammed. Take out the jammed paper and it'd do it again. It needed a new part. Anyways, I email the help desk with the form that they request you use. They email me back saying no, don't email us, email this other department we outsourced it to. Fine, I do that, and then nothing. I get an email the next day (Tuesday) saying that it's getting processed. Towards the end of the day I'm getting pissed cause we can't function here without our printer so I email the guy back asking what gives? He responds the next day saying it's getting processed. Now my boss is getting pissed off. He calls this department and they tell him that they put in a request to some printer service company. He asks for their # so he can call them and ask when they'll be out. They reply with "we don't have a # for them". Are they fucking serious? He calls the departments manager, he says he's busy and he'll get back to him. He never calls back so my boss calls him again and it happens again, he says he'll call back and doesn't. Now it's Thursday and my boss calls once again and they say someone will be out today. No one ever showed up. Finally, we get to Friday, a full week without a printer and no work getting done, and my boss calls this department again and says what the fuck? They check it out and say "Oh, look at that, we actually didn't process this request, we'll put it a request today". Finally someone shows up in the afternoon on Friday to fix the printer, all of which took 2 minutes to do. Fucking incompetant as all fucking hell.

I'm a big fan of going in person--- I wind up more friendly with the staff and generally things get done faster. I save them a trip usually too. Buying the main IT guy a beer on occasion doesn't hurt either. Dude's even a BOC fan,

I'd love going in person instead too but they have this whole chain of command here thing. You can go up to someone and they'll tell you "even though I'm the right person to speak to, I cannot accept any verbal or email requests, you have to fill out this form and you must submit this specific way, otherwise we won't accept it". I just ran into an IT on my lunch and told him the story and he had a laugh out of it. I'd gladly have gotten him a beer if he was around on Day 1 to help me but according to the superiors, that would be the absolute wrong way to go about doing things. On top of that, the department I had to go through is out of state and the print company we used is located in a state of which we have no affiliates and they happen to have an office in my city though for service repairs. The simple, basic way of doing things went out the window a few years ago in the already retarded corporate world.

Cryptoplasty wrote: Every company I've worked for has had the same 'chain of command' and 'submit a ticket' bullshit. I have also found that if you know people, specific people, you can get stuff done faster. I just walk down there and tell them it's a 'work stoppage' issue and they come right away. Otherwise they would just sit there with their fingers up their asses playing WoW all day.

Every time I know exactly what the problem is. I just need them to come down and replace something, but I'm not allowed to go do it myself. They make me walk through a series of completely stupid troubleshooting steps they learn from a training manual. For software issues, if they would just give me access to the tools I need to fix the issues, I could do it myself. Instead I have to go through the same goddamn troubleshooting steps and waste 30 minutes of my time so some dumbass can keep his job.

bundleofvitals wrote:Yeah...our HR department is really helpful, but our few tech support people suuuuuck.

bundlesofvitals wrote:

Cryptoplasty wrote: Every company I've worked for has had the same 'chain of command' and 'submit a ticket' bullshit. I have also found that if you know people, specific people, you can get stuff done faster. I just walk down there and tell them it's a 'work stoppage' issue and they come right away. Otherwise they would just sit there with their fingers up their asses playing WoW all day.

Every time I know exactly what the problem is. I just need them to come down and replace something, but I'm not allowed to go do it myself. They make me walk through a series of completely stupid troubleshooting steps they learn from a training manual. For software issues, if they would just give me access to the tools I need to fix the issues, I could do it myself. Instead I have to go through the same goddamn troubleshooting steps and waste 30 minutes of my time so some dumbass can keep his job.

Yeah...our HR department is really helpful, but our few tech support people suuuuuck. The last few tickets I submitted were changed to "completed" when that shit was not done. Eventually I either figure out a way to do it myself or just work around it because it's easier than nagging them about it. Also, they're social retards who look down their noses on everyone. I understand they're helping stupid people all day, but at least be nice about it. One of them got called on it recently and has been uber nice to everyone ever since...

department wars!!!

Gookstorm wrote:
Anyone whose jobs can be reduced down to emptying a queue of anything has a shitty job. People that have had terrible jobs for a long time tend to become cynical, bitter, and just plain unpleasant. Hence, bad experience with random departments.

ThePhillyExperiment wrote:My first real job out of college was in an HR company handling flexible spending...

neckbeard wrote:these companies would be out of business so fast without their patents and all the regulations that make it too expensive for the little guy to start up competition.

Cryptoplasty wrote:Help Desk/Call Center/Customer Service jobs can easily make you want to kill everyone including yourself.

Necrophilic Mallard wrote:

neckbeard wrote:these companies would be out of business so fast without their patents and all the regulations that make it too expensive for the little guy to start up competition.

Necrophilic Mallard wrote:

neckbeard wrote:these companies would be out of business so fast without their patents and all the regulations that make it too expensive for the little guy to start up competition.

Natas wrote:

"oh yeah... YOUR WELCOME!"